I’m very disappointed with Bus Eireann. I sent a complaint over a week ago and have not received a reply so I’ve decided to write a post about it.
Lucy, my daughter, had to travel from Galway to Ballinacarrow in Sligo ten days ago. She had her ticket and told the driver that she was getting off at Ballinacarrow, which for those of you who don’t know is a village on the main N17 Galway – Sligo road.
The N17 is a really busy road and very dangerous for pedestrians due to the volume and speed of cars. I was waiting near the bus stop for Lucy and as I saw the bus approach it just drove right by the stop! Luckily I followed the bus and was horrified when I just saw it stop at the side of the road and let Lucy off. At this part of the road there was no pavement!
Lucy was very shaken as she is suffering from anxiety and doesn’t really like getting the bus anyway. She had to tell the driver that he’d missed the stop. He said he as in a world of his own and had forgotten! I know we all make mistakes but to leave someone off at the side of a busy road is just so dangerous. He didn’t know I was waiting for her, she might have had to make her own way back to the village along that very busy road.
I worry that now Lucy will no longer get on a bus. I also worry that this might have happened at night or to another vulnerable person, or to a tourist who might not have been aware as to their location. At €17 for a one way student ticket you’d at least expect to be let off at an official bus stop. As yet I have had no reply to my official complaint to Bus Eireann which was sent over a week ago.